Warranty Shipping and Handling Fee

It was a waste of time to pursue warranty on product that fell apart. I sent pictures, copy of bill of sale, recieved claim Ticket ID.

Ventev had no intention of replacing the product in a way that takes responsibility for faulty product . Website had no allowance for Canadian customers and then charges $23 for a small cable shipping. The retail sale price of the cable is $24.99

If you are thinking to buy the product don't even look at the warranty promise, it is meaningless.

The reason I’m leaving this review is because the company charges a shipping fee for warranty replacements. I owned this charger for less than a year, and the prong ripped out simply from being normally removed from the USB-C port in my car. That’s not normal wear and tear; rather it’s poor build quality. Consumers should not be responsible for paying replacement fees for a defective product. I will not be purchasing from this company again and would recommend others stay away as well.

I’m impressed with the Ventev Mobility Lifetime Warranty Guarantee and Shipping Service. The warranty replacement was honored without hassle and the Ventev Mobility replacements were immediately sent to me as soon as I paid the Warranty Shipping and Handling Fee. Thank you, Ventev Mobility!

Sincerely,

Justin

I have been working for over a month to get a confirmation number from the warranty I submitted online. It’s not in my junk folder, and I cannot get help. I have filled out a warranty claim five times. I called last week, no one returned the call. I have sent many emails, and I get a canned response that I need the confirmation number. I bought this through Verizon. Mistake.

Was received a charger for the correct phone model but it was not the same cord, type, nor length.
I needed a rapid cord replaced and it was a flat type cord and was sent a more braided style cord, and not a rapid charger for a replacement.
Could understand if original item wasn't available but that should be stated prior to joining shipping anything out. We send in pictures beforehand so the exact item to replace is shown ...